6 ways to put an end to the ‘press 1 for…’ customer experience

Human beings have a love-hate relationship with automation. Some of the time we love it, and the rest of the time we absolutely hate it — without much daylight in between. We love DVRs, learning thermostats, and Dollar Shave Club. We hate subscriptions we don’t want, memberships we don’t use, and meaningless auto-reply emails. But […] Read more »