Here's How 3 Badly Chosen Words Turned Disaster Relief Triumph Into a Public Relations Nightmare

It’s a lesson many large companies, most notably BP, have learned the very hard way. You might do everything right during a crisis, but a badly chosen sentence can make all your efforts worthless, at least as far as public perceptions go. The federal government learned that tough lesson again as it sought to help […] Read more »

Private, Public and Hybrid Clouds Will All Need an IT Service Culture

Private, Public and Hybrid Clouds Will All Need an IT Service Culture Whether IT focuses on a public, private or hybrid cloud computing strategy, it's going to be measured on service like never before. As a result, more and more IT executives are focusing on service culture development. Servicing the systems and the … Read […] Read more »